Shopify has launched DHL Express in Europe in Early Access. The service is available to merchants with a fulfillment location in Germany, the United Kingdom, France, Italy, or Spain.

If your store has access to the program, you can purchase DHL Express shipping labels directly through Shopify for both domestic and international shipments. Shipping costs are calculated based on the special rates available through Shopify’s DHL Express account.

Important: These rates are used only when purchasing shipping labels in the Shopify admin and are not displayed to customers at checkout. The service operates separately from the US DHL Express service and the Managed Markets program.

Key Conditions and Restrictions

• Tracking and cancellation: All shipments are fully tracked. Any shipping label that has not been scanned within 7 days of purchase is automatically cancelled.

• Customs and international shipping: Both DDP (Delivered Duty Paid) and DAP (Delivered At Place) are supported. Electronic document submission (Paperless Trade) and HS codes are required for international shipments.

• Restrictions: Dangerous goods and hazardous materials (Dangerous Goods / Hazmat) are not supported.

How to Hand Over a DHL Express Shipment

Merchants can use a free scheduled DHL Express courier pickup, with no additional fee for collecting shipments. If a courier pickup is not suitable, you can drop off the shipment at a DHL Express drop-off location.

Available Shipping Options

The service supports both domestic and international shipping.

Please note: Additional surcharges may apply to certain remote areas. The stated delivery times are estimates.

DHL Express Carriers Available in Shopify

Package Dimension Requirements

The following size restrictions apply to all shipments from supported European countries:

• The minimum package size is 10 cm x 15 cm x 1 cm (3.9 in x 5.9 in x 0.4 in).
• The maximum package size is 120 cm x 80 cm x 80 cm (47.2 in x 31.5 in x 31.5 in).

Important: Certain categories of goods are prohibited from shipment under the carrier's rules. Before shipping, check the full list of restrictions in DHL's guide to dangerous goods and prohibited items.

Delivery Management for Customers

Customers can manage their deliveries using the DHL On Demand Delivery service:

• Reschedule the delivery date;
• Request delivery to a neighbor;
• Collect the package from a service point;
• Redirect the shipment to another address.

Submitting Claims for Lost or Damaged Shipments

Filing deadline: All claims for lost or damaged shipments must be submitted within 30 days of the shipping date.

To submit a claim, create a shipping claim in your Shopify admin. Provide the following information:

• For lost shipments: Include proof of value, such as a commercial invoice showing the wholesale or manufacturing cost, excluding VAT where applicable, rather than the retail price, as well as any correspondence with the customer. If the tracking status shows “Delivered,” a declaration of loss from the recipient is also required.

• For damaged shipments: Include proof of cost, correspondence with the customer, and photos of the damaged product and packaging.

For general technical questions about using DHL Express in Europe, you can contact Shopify Support.

Want to check whether the service is available for your store or set up international logistics on Shopify?

Contact us — we'll advise you and help with the technical setup of your logistics processes:

Email: info@icestoregroup.com
Telegram: @icestoregroupshopify