Root-Cause Investigation

Root-Cause Investigation

€415,00 EUR
€415,00 EUR €590,00 EUR

per 1 issue

Localise the root cause of one complex Shopify issue and receive an evidence-based remediation plan

Root-Cause Investigation is designed for a specific complex symptom that has resisted previous fixes. We build hypotheses, identify the source of truth, test the causal chain, and assign a cause status: confirmed, probable, or insufficient evidence. The root cause is not the visible symptom; it is the mechanism producing that symptom.

DELIVERY

5–7 business days

PURCHASE MODEL

Qualification → payment

Start Investigation
Root-Cause Investigation
  • Root-Cause Investigation

Key Benefits

Stop repeatedly treating the symptom without understanding the mechanism.

Receive a transparent chain: fact → hypothesis → test → evidence → cause or limitation.

Understand the exact remediation boundary, risks, backup, and verification method.

Obtain a decision package suitable for a developer, internal team, or external platform.

What Happens After
Purchase

1. Review of the qualification form and scope confirmation.
2. Confirmation of the €415 fee or extended scope.
3. Instructions for the minimum secure access.
4. Kickoff after payment and evidence receipt.
5. Report, 45-minute review, and written recheck plan.
6. One limited recheck within 30 days after implementation.

Who It Is For

A store facing one specific issue that repeatedly returns or resists standard settings.

A team that has already worked with apps, developers, or support without a verified outcome.

Price mismatch, missing products, publication conflicts, feed conflicts, or analytics discrepancies.

A complex symptom involving Shopify and one or two external systems.

Swipe →

Diagnostic Scope

One clearly defined issue or one connected symptom cluster.

One Shopify store, one primary market/context, and up to three systems or data sources.

Hypotheses, source of truth, identity mapping, owner, and limitation class.

Testing of the causal chain and alternative explanations.

A recheck plan and validation criteria.

Examples: price mismatch, missing catalogue products, published-but-not-sellable, crawler block, feed-source conflict, analytics conflict.

What You Receive

A root-cause report: fact → hypotheses → tests → evidence → cause/limitation → recommendation.

Cause status: confirmed, probable, or insufficient evidence.

Exact remediation boundary and affected systems.

Risks, backup requirements, and verification plan.

A 45-minute review session.

One limited recheck of the investigated issue within 30 days after implementation.

Service Boundaries

The diagnostic does not include open-ended implementation

The baseline price covers one issue or connected cluster. A second independent issue requires separate scope. Implementation is quoted separately. A confirmed cause cannot be guaranteed where external platforms withhold evidence. The recheck is limited to the investigated issue and is not a new audit. No sales, ranking, catalogue visibility, or external-platform outcome is guaranteed.

How the Engagement Works

01

Submit the Issue

You describe one issue in a qualification form.

02

Scope Confirmation

We confirm at no charge that the request fits a one-issue scope.

03

Access & Payment

After confirmation, payment and secure access are arranged.

04

Issue Documentation

We record the symptom, context, timeline, and recent changes.

05

Hypothesis Testing

We develop and test alternative hypotheses.

06

Data Limitations

Unavailable data is labelled as a limitation rather than replaced with an assumption.

07

Report & Recheck Plan

You receive the report, review session, and recheck plan.

Frequently Asked Questions

What counts as one issue?

One symptom or connected cluster sharing a causal chain. Independent symptoms are scoped separately
Do you guarantee the exact cause?

No. The final status may be confirmed,
probable, or insufficient evidence.
Is implementation included?

No. We define the remediation boundary, risks, backup, and verification plan. Implementation is separate.
What is included in the recheck?

One limited retest of the investigated issue within 30 days after implementation

Access and Security

Required access is defined by the issue and confirmed before payment.

Official collaborator/read-only roles are used.

Passwords, recovery codes, and personal tokens are never requested.

Hidden external-platform data is recorded as a limitation.

Common Commercial Copy

Taxes and Payment

Public prices are shown in EUR. Applicable taxes/VAT and third-party expenses are confirmed during checkout or invoicing according to the jurisdiction, invoicing entity, and payment method. Alternative payment methods are confirmed after service selection
Scope Extension

Where the store, catalogue, number of markets, storefronts, integrations, evidence sources, or independent issues exceeds the baseline scope, the additional scope and fee are agreed before work begins.
No External Visibility Guarantees

IceStore Group provides evidence-based diagnostics, recommendations, and verification planning. The services do not guarantee sales growth, rankings, rich results, Merchant Center approval, Shopify Catalog inclusion, or product cards in AI systems.

Struggling with a complex Shopify issue that keeps coming back

Independent root-cause investigation within 5–7 business days — based on hard evidence and real system data.

Define Your Issue